We provide a warm and welcoming environment where you feel safe and comfortable. No matter what challenges you are facing, we will work with you to find a way forward.

We speak English, Urdu, Hindi, Arabic, and Punjabi

Contact Info

(647) 794-7863


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The Answers to All Your Questions

In order to provide the best possible service, we have compiled a list of FAQs that will help you understand our counselling process and what to expect from your first session. We hope that this will answer all of your questions and help you feel more comfortable about starting counselling. If you have any other questions, or if there is anything we can do to help you, please don’t hesitate to contact us.

1. What is counselling and how is it different from psychotherapy?

Counselling is a process whereby a trained professional provides guidance and support to someone who is experiencing difficulties in their life. It can be useful for people who are struggling to cope with a particular issue, such as a relationship break-up or bereavement. Counselling can also be helpful for people who are experiencing more general feelings of anxiety or depression.

Psychotherapy is a more long-term form of treatment that focuses on deeper-rooted issues that may be causing difficulties in a person's life.

2. How often will I need to come for counselling/psychotherapy?

The frequency of sessions will depend on the individual case. In some cases, weekly sessions may be recommended, while in others, fortnightly or monthly sessions may be more appropriate.

3. How long will counselling/psychotherapy take?

Again, this will depend on the individual case. In some cases, a few months of treatment may be sufficient, while in others, longer-term treatment may be necessary.

4. What happens if I need to cancel or reschedule a session?

If you need to cancel or reschedule a session, please give at least 24 hours notice so that we can offer the session to someone else. If you cancel your appointment with less than 24 hour notice, you will be charged the full amount. 

7. What if I need to see someone urgently?

If you are experiencing extreme distress and need to see someone urgently, we recommend that you call 911, your family doctor or check out our Resources page for other emergency interventions.

Still Need Help?

Email Us

Please reach us at info@healingheartscounselling.ca if you have any questions about our services. 

Call Us

We're happy to answer any questions if you call our office at (647) 794-7863, Monday to Friday 9AM to 5PM. 

Book An Appointment

Book your next appointment with ease using our simple and easy to navigate online booking platform.